At The Fragrance House, we take care in preparing and packaging every order. Due to the nature of fragrance products, we maintain strict conditions for returns.

ELIGIBILITY FOR RETURN

A return may be considered only when the product is:

• Completely unopened and unused.
• In its original condition and packaging.
• In an intact outer box.
• Still sealed with the original transparent protective wrapping/cellophane.

The transparent protective wrapping must not have been removed.

Once the transparent wrapping, seal, or original packaging has been opened or removed, the product is not eligible for return.

NON-RETURNABLE PRODUCTS

We do not accept returns or exchanges for perfumes that have been:

• Opened.
• Unsealed.
• Used or sprayed.
• Removed from their original transparent protective wrapping.
• Returned without their original packaging or in a damaged condition caused after delivery.

We also do not offer exchanges simply because a customer does not prefer the fragrance after opening or using it.

DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged or you believe the product is defective, please contact us as soon as possible.

To help us assess the issue, please provide:

• Your order number.
• Clear photographs of the outer shipping package.
• Clear photographs of the product and its packaging.
• A clear video showing the issue and condition of the product/package.

Please retain the original product, packaging, and shipping materials until the matter has been reviewed.

After reviewing the information provided, The Fragrance House will determine the appropriate resolution. Depending on the circumstances and availability, this may include an exchange, replacement, coupon code, or another appropriate resolution.

RETURN REQUESTS

To request a return, please contact our customer care team with your order number and relevant details.

A return is not considered approved until it has been reviewed and confirmed by The Fragrance House.

If a return is approved, we will provide the applicable return instructions.

REFUNDS

Where a refund is approved, the applicable refund amount and method will be communicated to the customer after the return or issue has been reviewed.

Refund timelines may vary depending on the payment method and financial institution.

IMPORTANT

Please inspect your package carefully when it arrives.

If you believe the package or product has been damaged during transit, photograph and record the condition before opening or altering the packaging.

The Fragrance House reserves the right to assess each return or damage claim based on the condition of the product and the evidence provided.