Shipping policy

SHIPPING POLICY

At The Fragrance House, we currently ship within India.

ORDER PROCESSING

Orders are processed and dispatched from Delhi.

Orders are generally processed after payment confirmation. Processing times may vary during sales, launches, holidays, or periods of exceptionally high order volume.

Once your order has been dispatched, you will receive the relevant shipping and tracking information where available.

DELIVERY

Delivery times vary depending on the destination, PIN code, courier serviceability, and other logistical factors.

The estimated delivery timeline applicable to your order will be communicated or displayed based on your delivery location. Remote or less-accessible locations may require additional time.

Delivery timelines are estimates and may be affected by circumstances outside The Fragrance House’s control, including courier delays, weather conditions, public holidays, natural events, or other logistical disruptions.

SERVICEABILITY

We currently offer delivery only to serviceable locations within India.

Before placing an order, please ensure that the delivery address and PIN code are accurate and complete.

If a location is not serviceable by our available courier partners, we may contact you regarding the order.

SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Any free-shipping offers or promotional shipping terms will be clearly communicated at the time of the offer.

DELIVERY ISSUES

If your order appears to be delayed, damaged, incorrectly delivered, or has another delivery-related issue, please contact our customer care team as soon as possible with your order details.

For products received damaged or defective, please retain the product and its original packaging and contact us with clear photographs and videos showing the condition of the package and product.

We will review the information provided and determine the appropriate resolution.